Why don’t you stay a little bit longer

n 1997 ailing discount chain Fakta, owned by Danish retail giant Coop, had a fiery- red bottom line. The customers stayed away. The employees fled. The stores were worn down. The chain’s overall reputation was at rock bottom. When CEO Claus Jensen left the company 10 years later, he and the dedicated people around him, including management consultant Peter Horn, by using experience leadership as a critical tool, had succeeded in one of the greatest turn- arounds seen in the Danish retail sector.


by Peter Horn
Source: Detail on Retail
11 pages. Publication date: Aug, 2012.
Format: English PDF
Theme: Case
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