No man is a shopping trolley
Unfortunately, ordinary courtesy is no longer the ordinary. isn’t it time we revisited the virtues of decent behaviour? Why do we not give others the same attention that we ourselves crave so badly? How can business people discuss in earnest “consumer closeness and creating communities”, when the majority of the employees they hire to serve and build relations are the ones they are flushing down the cost-cutting drain?
by Helle Katholm Knutsen
Source: Detail on Retail
5 pages. Publication date: May, 2011.
Format: English PDF
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